A Health Information Center (Medical Call Center) is a powerful, proven strategy to lower costs, improve access and leverage clinical service and marketing programs. Potential clients include government agencies, hospitals, clinics, insurance companies, and health maintenance organizations, as well as private companies and individuals.
A Medical Call Center focuses solely on servicing medical & home health care providers. Serve the leading home and medical health care providers in each community and are the expert call center for medical practices, hospices, home care, hospitals, medical equipment companies, pharmacies, physical therapists, physicians, nursing registries and care providers delivering the most compassionate and accurate message management on every call.
Medical Call Center has expanded to where it is today through serving these many different types of healthcare and medical organizations regardless of size. Clients are set at ease with the confidence that their patients are in our compassionate care when they call and speak with us. They act as the caretaker of your busy calendar as they assist your patients in scheduling and keeping appointments. They answer questions relating to all aspects of your business and field emergency calls. They explain and respond. These Call Center Health is there for the patient, and for you, the client.
Many advanced healthcare institutions have established some form of call center to better serve their patients and streamline access to healthcare. However, before undertaking such a project, it is wise to understand what a call center is, and what it will and will not do. It is also wise to understand the hardware, software and peripheral support systems involved. Finally, it is imperative that you establish a clear understanding of what you want this system to do.
Nurse triage is a very effective use of call center technology. A patient can call in and speak with a nurse or other healthcare practitioner. The patient might be directed to see a primary care physician, obtain over-the-counter products or be issued a prescription, told to report to the emergency room, or be directed to another healthcare practitioner.
Triage call centers require a careful study of staffing requirements. Since it is not necessary for a trained practitioner to physically sit at an agent station next to other practitioners, the incoming call can be directed by the switch to an appropriate practitioner wherever he or she sits, in another office or even in another building.
Key Questions for Implementing a Medical Call Center
• What is the purpose of the call center? Nurse triage? Physicians’ referral, etc.?
• Will the call center be co-located with the hospital’s telephone system?
• Will the hospital’s telephone system support an ACD partition?
• How much hardware/software is required to expand the telephone system?
• What costs are involved with the telecommunications system expansion?
• How many agents will be required?
• What will be required?
• Will an IVR be used to front sort of specialized training -end the ACD?
• Will voice mail be used as an adjunct system? At what cost?
• What additional training is required of the telecommunications technicians?
• What departments will be affected by the call center?
• Will the system be inbound only, blended?
• Will the system be Web-enabled?
• Can the system be implemented with internal personnel, or should the project be
outsourced to specialists?
Overview: The Life Sciences industry is one of intense competition and evolving regulatory compliance standards. Companies constantly face significant pressures to lower the cost of drugs, bring products to market more quickly, and increase profitability. At the same time, companies must maintain strict compliance with regulatory guidelines and improve the level of customer satisfaction.
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Call Centers India Inc.
Posted by: Sales & Marketing Team
