There are many other issues that have to be planned for when managing a call centre. One issue is Call Center Noise Hazards.
Noise is probably the most widespread and underestimated of industrial hazards. As many as 3 million workers are at some risk of suffering permanent noise induced hearing loss. Although we associate noise at work with some of the more traditional heavy industries, CWU members are increasingly being exposed to noise related injuries.
Effects of exposure to noise
The risk depends on the intensity of the noise levels and the length of exposure.
People have different sensitivity levels. Pressure on the hair cells and nerves in the inner ear from unacceptable noise levels can cause permanent hearing loss, temporary hearing loss and tinnitus.
It is important for our Safety Reps and our Branches to get involved in the work of eliminating this hazard from our work places. Documentation and Procedures should be checked at each workplace by Safety Reps to ensure that everyone knows how to tackle incidents of Noise Interference.
TUC Campaign
The TUC launched a campaign on Call Centres and the issue of workers suffering acoustic shock has been highlighted in many Press reports.
The TUC emphasised the problems of members unfortunate to suffer an acoustic shock, which has many effects including actual hearing loss and tinnitus. Other symptoms can include depression and an inability to be anywhere where there are loud noises.
HSE Survey
The union participated with BT and the Health and Safety Executive in a major survey by the HSE into noise including noise surveys of call centres in BT. The Survey covered a number of other employers.
At the BT survey in Leicester which was conducted by the HSE's leading noise and vibration specialist who set up a Knowles Electronics Manikin for Acoustic Research (KEMAR), which was wired up next to a number of call centre workers.
During this full noise survey, which took place at two BT Call Centres in Leicester a genuine Noise Incident sound burst was actually recorded. One person was suffering from this noise.
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Call Centers India Inc.
Posted by: Sales & Marketing Team
