Does anyone have any policies and ideas they implement about eating food in the call center? I want to say some ideas about call center food!! Mostly call centers employees use fast food in their routine. How much this is good for making environments for the call center?
I know my experience does not include food being eaten by staff members in a call center.I am hoping input from other professionals in the industry could better enlighten their challenge with this change in their work ethic.
A call center environment doesn’t allow for us to escape from smells. There are no doors to close, no fans to turn on, and no where to hide. Leftover salmon heated in a microwave may be a real treat for someone, but I for one don’t care to smell it for the next hour. Having a break room or area away from the call center floor and requiring that ALL food be confined to that area ensures that agents are not subjected to these doors. They can choose to avoid the break room if they don’t’ like the smells, but they can’t just walk away from the phones or their neighbor.
We’ve gone from a call centre where entire meals were eaten at work stations to a “zero food but beverages in covered cups” environment. There was very little pain implementing this change because we communicated to the employees that it is important to us that they take their well-deserved break and lunches
Eating on the call floor isn’t just a representative’s issue; it’s also a management issue. We need to lead by example. I know that managers say that they eat at their desk because they are so busy. I think I’m busy, too, but I eat lunch in the break room almost every day because it gives me an opportunity to talk one-on-one with the representatives.
I never eat at my desk because I won’t do anything that my staff can’t do. On the first day of hire our representatives are given covered cups for their desks so that their drinks don’t spill, and my management staff and I use the same kind of cup to carry beverages.
As a result, our call center is very clean, we don’t have problems with bugs and rodents, and our customers don’t hear someone talking with something in their mouth. Our representatives feel that they are being fairly treated because their supervisors, managers, and VP live by the same rules.
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Call Centers India Inc.
Posted by: Sales & Marketing Team
