While if we are going to open a franchisee for a Call Center, we should consider some key factors those will possess the quality of Call Center. And how Franchise operations support main center.
The Call Centre has developed a solution for franchised businesses, effectively taking the day-to day worries of running an operations centre out of the hands of franchise principals, allowing them to focus on their core businesses and the franchisees to maximise their productive time.
The key systems components that The Call Centre has harnessed to deliver the franchise solution are; Remedy Action Request service management application, Crystal Reporting, Microsoft Exchange, and SMS text messaging. A Call Center deliver the output from AR Remedy through Crystal Reports to provide franchise owners with formatted, professional Job sheets as they are created. The job sheets are emailed as created and an abbreviated text message of the job to the franchisee’s mobiles using SMS text messaging service. A daily summary of jobs booked and messages taken is also emailed each evening as a back-up.
Variations on this process have also been implemented including appointment-booking and also slightly lower value-add solutions based around message and call transfer transfer to individual franchise operations.
This outsourced solution has allowed these businesses to get on with doing what they do best, in the knowledge that their entire support systems are being taken care of, and that any changes to scope will be easily accommodated as they arise.
Franchise operations support centre
- The reasons we have found the Call Centre franchise support system to be so effective:
- Genuinely want to understand our business and add to our success
- Willing to work with us to change your system to meet our requirements at a reasonable cost
- Able to manage the franchisees diaries electronically and in real time
- Able to distribute email and text messages electronically in real time
- Manages the area allocation in real time
- Excellent conversion rate by following our processes and suggesting changes to improve these processes.
- Pro-active reporting enables us to manage our business, evaluate the success of our advertising and ensure the regularity of work. The current reporting is far superior to that provided by other call centres and at a level with enables us to conduct any further analysis we may require
- Very responsive to our requests and constantly keeping us informed of any issues or enquiries which may not be covered by our existing processes.
For More Informations
Call Centers India Inc.
Posted by: Sales & Marketing Team
