Shift bidding
Posted by callcenterinindia on June 22, 2007
EMPOWER YOUR EMPLOYEES TO BID ON THE SHIFTS THEY DESIRE
Shift Bidding goes beyond regular shift preference functionality. It empowers your agents to bid directly on the specific shifts they desire through online “auctions” using an innovative bonus point system in addition to agent seniority and rank.
How does it work?
First, before starting a shift bidding auction, you create a phantom schedule – or schedule template – for a particular campaign week. Then, you name the shift period(s) available for bidding, create a deadline for the bids, set the rules that will be used to process the bids automatically, and define the scoring system for the auction.
Shift Bidding is an Internet-based staffing program that centralizes the posting of open shifts system-wide. Shift Bidding is a system that is very helpful to the employees as well as for call centers and other organizations.
All qualified fulltime, part time and PRN employees who have been scheduled for their minimum scheduling commitment on their home unit are eligible to request additional shifts on their home unit as well as other units.
The bids can be open, serial, or a hybrid of the two. You also can award discretionary bonus points to agents based on criteria you select, such as their performance, completion of previous undesirable shifts, failure to have obtained requested shifts in the past, or just for participating in the auction. It’s all up to you.
To use Shift Bidding, you must register. This involves completing a profile questionnaire with some personal demographic information and skill competencies. Once you submit your profile, it is sent to your unit manager for approval. After your profile is approved and your manager has activated you, your sign on codes (user name and password) will give you access to requesting available shifts. If your home unit does not currently utilize Shift Bidding, contact the manager of the unit where you would like to request shifts
Now we can say that Shift Bidding is a good system for managing the efforts and revenue for the organization as well as beneficial for employees. Correspondence to provide your agents with input and greater control over their schedules. With Shift Bidding,your organization can build morale while reducing costly absenteeism and attrition. What’s more, your managers will spend less time developing schedules and more time on high-value activities, such as coaching your agents.
For More Informations
Call Centers India Inc.
Posted by: Sales & Marketing Team
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